We want to be the best Business Partner for our customers, so a record-high customer satisfaction is an important proof that we are moving in the right direction!
The average satisfaction with Mekoprint’s Development advice, Quality, Delivery and Customer Service has increased to 86 % in the latest evaluation in 2020. In addition, the so-called “Net Promotor Score” has risen to a record high level of 50 % from 28 % back in 2017, where this measurement was introduced*.
Despite the high level, the ambition is a continued improvement of overall Customer Satisfaction and an increased motivation to recommend Mekoprint to others. We will do this partly by increasing our sparring and support for the development of new products, and partly by continuously improving the delivered quality and the ongoing collaboration with you.
An general improvement example is the launch of “Mekoprint Direct”, which you can read more about by clicking here.
If you have input to improve the collaboration with Mekoprint, you are always encouraged to contact one of your primary customer contacts or our CEO Anders Kold at firstname.lastname@example.org or +45 2088 8820.
* Net Promotor Score indicates how large a net share of Mekoprint’s customers responds with a 9 or 10 on a scale from 1 to 10 to the question “To what extent would you recommend Mekoprint to colleagues and others in your network”. Evaluation of “Net Promotor Score” has for many years been recognized by Harvard Business Review as one of the best ways to summarize the overall quality of collaboration.